Types of Email Notifications in RIVO

RIVO provides automated email notifications to keep users informed about important transaction activities, approvals, status changes, and other events requiring attention.

These notifications are sent to the relevant users based on their roles, transaction activities, and configured workflows.

The following tables provide an overview of the email notifications available in RIVO, including when they are triggered and who receives them.

Outgoing Guarantees and Standby Letters of Credit

Notification Type	When Is It Sent?	Recipients
Issuance – Pending Approval	When a processor submits a guarantee for approval.	Applicant Releasers
Issuance – Rejected	When a releaser rejects an issuance request.	Applicant Processors
Issuance – Sent to Bank	When the applicant releaser approves the issuance.	Issuing Bank Users
Guarantee Issued	When the issuing bank issues the guarantee.	Applicant and Beneficiary Users
Issuance – Bank Rejected	When the issuing bank rejects the issuance request.	Applicant Users
Amendment – Pending Approval	When an amendment is submitted for approval.	Applicant Releasers
Amendment – Rejected by Approver	When a releaser rejects an amendment.	Applicant Processors
Amendment – Sent to Bank	When the applicant releaser approves an amendment.	Issuing Bank Users
Amendment – Released	When the issuing bank releases an amendment.	Applicant Users
Amendment – Bank Rejected	When the issuing bank rejects an amendment.	Applicant Users
Extension Notifications	When an extension is submitted, approved, released, or rejected.	Applicant Releasers, Processors, Issuing Bank Users, or Applicant Users, depending on the action
Claim / Extend-Pay	When a new claim or Extend/Pay event is recorded.	Applicant Users
Settlement Notifications	When a settlement is submitted, approved, released, or rejected.	Applicant Releasers, Processors, Issuing Bank Users, or Applicant Users, depending on the action
Guarantee Closure	When the issuing bank closes a guarantee.	Applicant Users
Expiry Reminder	When a guarantee or SBLC approaches expiry.	Applicant and Issuing Bank Users
Unit Reassignment	When a transaction is reassigned to another unit.	Reassigned Unit Users

Import Letters of Credit

Notification Type	When Is It Sent?	Recipients
Issuance – Pending Approval	When an Import LC is submitted for approval.	Applicant Releasers
Issuance – Rejected	When an approver rejects the issuance request.	Applicant Processors
Issuance – Sent to Bank	When the applicant releaser approves the issuance.	Issuing Bank Users
Import LC Issued	When the issuing bank issues the Import LC.	Applicant and Beneficiary Users
Issuance – Bank Rejected	When the issuing bank rejects the issuance request.	Applicant Users
Amendment – Pending Approval	When an amendment is submitted for approval.	Applicant Releasers
Amendment – Rejected	When an approver rejects an amendment.	Applicant Processors
Amendment – Sent to Bank	When the applicant releaser approves an amendment.	Issuing Bank Users
Amendment – Released	When the issuing bank releases an amendment.	Applicant and Beneficiary Users
Amendment – Bank Rejected	When the issuing bank rejects an amendment.	Applicant Users
Expiry Reminder	When an Import LC approaches expiry.	Applicant and Issuing Bank Users

Export Letters of Credit

Notification Type	When Is It Sent?	Recipients
Export LC Received	When a new Export LC is received from the bank.	Beneficiary Users
Amendment Received	When a non-detrimental amendment is received.	Beneficiary Users
Document Status Update	When presented documents are marked as Clean or Discrepant.	Beneficiary Users
Expiry Reminder	When an Export LC approaches expiry.	Beneficiary and Advising Bank Users

Incoming Guarantees

Notification Type	When Is It Sent?	Recipients
Expiry Reminder	When an Incoming Guarantee approaches expiry.	Beneficiary Users and Advising Bank Users (if available)

Import and Export Collections

Notification Type	When Is It Sent?	Recipients
Import Collection Released	When an Import Collection is released or issued in RIVO.	Applicant Processors and Releasers
Import Collection Accepted	When the Import Collection is accepted by the drawee.	Applicant Processors and Releasers
Import Collection Paid	When payment is completed.	Applicant Processors and Releasers
Export Collection Submitted	When an Export Collection is fully approved and sent to the bank.	Applicant Processors and Releasers

Approval and Signature Notifications

For transactions using a multi-level signature matrix, notifications are sent based on the configured signing order.

Notification Type	When Is It Sent?	Recipients
Approval Required – Enforced Order	When a transaction requires the next signer in the approval sequence.	Only the next designated Applicant Releaser
Approval Required – Non-Enforced Order	When a transaction reaches the next signing level.	All eligible next-level Applicant Releasers
Approval Rejected	When a signer rejects the transaction.	Applicant Processors and Releasers who previously signed
Final Approval Completed	When the last required signer approves the transaction.	Issuing Bank Users
Transaction Issued	When the issuing bank issues the transaction.	Applicant Processors, Releasers from all levels, and Beneficiary Users
Transaction Released to Bank	When all required signatures are completed and the deal is released to the bank.	Applicant Processors and Releasers who previously signed

Collaboration and Transaction Sharing

Notification Type	When Is It Sent?	Recipients
Collaboration Message	When unread collaboration messages are available.	Relevant Organization Users and Organization Email Channel
Transaction Shared	When a transaction is shared with additional participants.	All Users of the Selected Participants

Credit Limit Notifications

Notification Type	When Is It Sent?	Recipients
Credit Limit Utilization Alert	When limit utilization crosses the configured threshold.	Relevant Bank or Unit Users

Task Notifications

Notification Type	When Is It Sent?	Recipients
Task Assignment	When a task is assigned to a user.	Assigned User
Task Due Date Reminder	When an assigned task is due.	Assigned User

Administration and User Management

Notification Type	When Is It Sent?	Recipients
New User Access	When an administrator provides RIVO login access to a new user.	Specific User
Password Reset	When a user requests a password reset.	Specific User
Two-Factor Authentication	When a user requests a verification code.	Specific User
Existing Company Registration	When a new user attempts to register using an existing company name.	Specific User
Duplicate User Registration	When an existing user attempts to register again.	RIVO Administrators
Duplicate Organization Registration	When a user attempts to register an existing organization.	RIVO Administrators
Bank / Party Invitation	When a corporate user invites a bank or party to join RIVO.	Invited Bank or Party
Four-Eye Approval Reminder	When administrative changes remain pending approval for more than 24 hours.	Organization Administrators
Organization Structure Bulk Upload	When an organization structure bulk upload is completed.	Administrators

Understanding Notification Recipients

RIVO determines email recipients based on the transaction type, the action performed, and the user's role within the organization.

For approval-related notifications, recipients may also depend on the configured signature matrix and signing sequence.

Note: The notification scenarios and recipients listed above reflect the standard RIVO email notification matrix. Actual delivery may depend on the applicable workflow, organization configuration, and user notification settings.

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