A reference number is a unique identifier assigned to each transaction, To avoid reference duplication the solution is either to assign that applicant reference on your end or You can enable the Autogenerated reference which is a system-generated reference in RIVO.

The Objective of the control is to mitigate risk of primary of the following:

• Applicant reference is used to track transactions and make it easier and quicker to check status.
• Each transaction’s Applicant reference number provides a valuable identifier to help make the resolution process much faster for all transaction queries.

To understand where to input the applicant reference or how to enable autogenerate reference for a transaction, kindly follow the below steps as shown.

Generation Method of Reference Number

The choice of how reference numbers are generated will be made through the organization profile page, providing flexibility to select the preferred method based on customer requirements (we have presented various methods with descriptions for the admin to choose from).

A field labeled "Generation Method of Reference Number" is available in the Organizational profile settings, beneath the "Base Currency" field, User can choose the Generation method of reference number.

The "Generation Method of Reference Number" is an optional field with the default selection set to "1 - Combination of Time Stamp and Random Characters." The admin user can alter this option by clicking on the drop-down button, which offers the following choices: 

1 - Combination of Time Stamp and Random Characters

2 - Combination of Assigned Unit and Running no. 

3 - Combination of Year, Deal Type and Running no. 

4 - Combination of Year, Guarantee Type and Running no. 

5 - Combination of Assigned Unit, Deal Type and Running no.  

6 - Combination of Year, Initiator of the deal and Running no. 

7 - Combination of Deal Type, Assigned unit and Running No.

8 - Combination of Year, Assigned unit, Deal Type and Running No.

9 - Combination of Unit code, Deal Type and Running no.

10 - None

The admin user can select any option from above list and save the details in organization profile page.

Reusing References for In-Process Deals in RIVO:

In RIVO, it's possible to reuse the reference when the deal is in "in-process" status. The reference can be deleted and then reused in a new deal. This feature allows users to correct mistakenly created references by reusing them.

Please follow the GIF to Re-use reference number.