The guarantee claim is the formal request made by the beneficiary to the guarantor to obtain payment in accordance with the guarantee. Normally, the claim is accompanied by all the evidence required to support the exporter's compliance with the trade agreement's requirements.

Rivo enables the user to initiate a new claim after registering the incoming guarantees.

How to initiate :

• A new Claim Step from RIVO should be possible if the status of an incoming guarantee is Issued or Amended (the option to "New Claim" should be available in the context menu).

• Fill out the claim amount, then continue.  The completion details field is enabled and mandatory in case of 'Incomplete Demand' is checked.

• When the beneficiary Approver user signs "New Claim", the status should be either updated as "Claim - Received" or "Extend / Pay - Received".

• When the beneficiary processor user signs "New Claim", status should be either updated as "Claim - To Sign" or "Extend / Pay - To Sign".
• When the beneficiary Approver user rejects "New Claim", status should be either updated as "Claim - In Process" or "Extend / Pay - In Process".