Claim in Bank Guarantee
In the event that the beneficiary approaches the bank for a Claim, the Bank will initiate the Claim Process.
In RIVO the status of claims can be seen on the home page and for any deal by searching reference number to see in Detail the claim.
There are several steps in the Claim Life cycle
- Claim Received
- Settlement-In Process
- Claim Settled
- Claim Rejected
For a Bank User, on the Guarantee Summary page there is a button to open a New Claim to Initiate Claim.
They can also do this via the three dots mini menu.
Once the New Claim is initiated by Bank status of claim shows as Claim- received in the My deal(s) tab.